Starting salary: £32,000 per annum
- Post: Service Engineer
- Location: Horley, RH6 9TF
- Monday – Friday, 40 hours a week
- Starting salary: £32,000 per annum
Main Purpose of Role
A field-based position supporting the Service Support Supervisor. Meeting with existing customers at their properties to provide repair and replacement services following the company warranty conditions (faulty products and faulty workmanship).
- Meet with customers onsite, understand their requirements and discuss their options in relation to works to be undertaken, e.g. repairs/replacements
- Validate claim is consistent with product of installation fault, if necessary, ensuring completion of repairs and that the appropriate escalation process is followed.
- Completed assigned installation and repair jobs to a high standard within appropriate timescales Ensure possession of all necessary goods, tools & equipment to complete all assigned work and report any storages at the earliest opportunity.
- Ensure all information is accurately captured using a Personal Digital Assistant (PDA) and ensure that all PDA steps are fully complied with.
- Ensure all Company requirements in relation to paperwork, time sheets, activity sheets and vehicle checks are adhered to and completed in a timely manner.
- Comply with the Health & Safety and Information Security requirements of the company.
Essential Knowledge & Skill
- Experience in window & door product knowledge (at least 3 years)
- Good written and telephone communication skills.
- Positive attitude and professional manner with a pride in solving customers problems first time
- Ability to prioritise and work under pressure to meet deadlines.
- Basic IT skills
- Full UK Driving Licence is required
About This Role
- Basic IT skills
- Christmas - New Year close down
- Company Pension
- Discounts on company products
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