Service Engineer -

Service Engineer

Starting salary: £32,000 per annum

  • Post: Service Engineer
  • Location: Horley, RH6 9TF
  • Monday – Friday, 40 hours a week
  • Starting salary: £32,000 per annum

Main Purpose of Role

A field-based position supporting the Service Support Supervisor. Meeting with existing customers at their properties to provide repair and replacement services following the company warranty conditions (faulty products and faulty workmanship).


  • Meet with customers onsite, understand their requirements and discuss their options in relation to works to be undertaken, e.g. repairs/replacements
  • Validate claim is consistent with product of installation fault, if necessary, ensuring completion of repairs and that the appropriate escalation process is followed.
  • Completed assigned installation and repair jobs to a high standard within appropriate timescales Ensure possession of all necessary goods, tools & equipment to complete all assigned work and report any storages at the earliest opportunity.
  • Ensure all information is accurately captured using a Personal Digital Assistant (PDA) and ensure that all PDA steps are fully complied with.
  • Ensure all Company requirements in relation to paperwork, time sheets, activity sheets and vehicle checks are adhered to and completed in a timely manner.
  • Comply with the Health & Safety and Information Security requirements of the company.

Essential Knowledge & Skill

  • Experience in window & door product knowledge (at least 3 years)
  • Good written and telephone communication skills.
  • Positive attitude and professional manner with a pride in solving customers problems first time
  • Ability to prioritise and work under pressure to meet deadlines.
  • Basic IT skills
  • Full UK Driving Licence is required

About This Role

  • Basic IT skills
  • Christmas - New Year close down
  • Company Pension
  • Discounts on company products

Location: Horley

Employment status: Employed full-time

Category: Double Glazed Windows, Operations, Service Engineer, uPVC Windows, Warehouse


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