COVID-19 Update

We are following government guidelines to protect our staff and customers which is the utmost importance to us.

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First Home Improvements customer services
Committed to supplying quality products & services

Have a complaint?

First Home Improvements are committed to providing the highest level of customer services and aim to resolve complaints in a professional and timely manner. We are proud of the products we supply but understand there are many factors involved with home improvements and unforeseen issues can arise at times that relate to building works. We take pride in resolving any issues and complaints, ensuring that any delays are kept to a minimum.

Dealing with complaints is exceptionally important to us, we treat them not as distractions or inconveniences, but as opportunities to learn and to make things better. That is why, if you are not happy with our products or service, please let us know as soon as possible so that we can work on a resolution quickly for you.

Our friendly after-sales team are on hand to help solve issues and complaints, they can also deal with any queries you have;

When sending a complaint to First Home Improvements we ask that you provide as much information as possible to allow us to confirm your identity. This includes your full name, current address, order number, contact information and a full description of your issues.

Complaints, After-Sales and Customer Service Contact Information

First Home Improvements Customer Services team are available Monday-Friday:

Call us: 0800 0921 112,

Or fill in our contact form,

Or if you prefer to write to us, please use the following address:

Customer Services
First Home Improvements
Station Road Industrial Estate,
Lenwade,
Norwich, Norfolk
NR9 5LY

Customer Reviews

COVID-19 Update: Please read our statement on the current situation

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