Hygiene best practice
We want to reassure our customers that Health and Safety is always our number one priority and we continuously review our business procedures to ensure maximum protection.
We are staying updated, informed and following the guidelines from the Government, Public Health England and The World Health Organisation.
In order to deliver great service to our customers, we are listening to your requests and have implemented extra precautionary health, safety and cleanliness measures in our day to day business when we install products that affect the inside of the home, ie windows, doors etc.
By following these set of service procedures we can offer both our staff and customers the highest level of protection.
We have put in place a set of health and hygiene procedures:
- We will ask specific questions relating to your current health situation to assess requirements, so we can apply the appropriate measures for when we visit.
- All staff practice good personal hygiene and if they become unwell for any reason, they will not attend and we will organise replacement staff to undertake the works.
- All staff are being provided with gloves, masks, disposable overalls (that are disposed of at the end of each day) to incorporate the necessary protection to protect staff and customers. Industry-approved antibacterial wipes for post-installation cleaning of products and surfaces are used to ensure they are left fully sanitised and clean.
- We are accommodating customer concerns and requests in relation to social distancing whilst installations take place in the home.
If you have any further questions please contact us and we’ll be happy to advise you further on our current procedures. Alternatively, call us free on 0800 0921112.
COVID-19 Update: Please read our statement on the current situation