Quality of service
Creating exceptional customer experiences

Quality of service

Quality is never an accident it is always the result of high intention, sincere effort, intelligent direction and skilful execution; it represents the wise choice of many alternatives. We look forward to taking you on a journey of quality and satisfaction, from the moment we first make contact with you until the end of the process when you sign off the completed work.

Our friendly canvassers will set the tone and will be able to give you initial guidance on how we can help you improve your home.

You will find members of our sales team to be equally friendly, helpful and professional. With years of experience, they will help you decide which of our high-quality products are right for you, and they will also clearly explain all the purchasing options, including interest-free finance options.

Once the work starts, we know you will be impressed by the reliability, friendliness, promptness and dedication of our installers. We are proud of our fantastic customer-satisfaction figures.

We take pride in our work, getting it right the first time is at the core of our offering. We work with our customers from start to finish to get the best results for your home improvements.

And in the very unlikely event that you might have any post-installation issues, our customer service team are on hand to put your mind at ease and help rectify these quickly for you.

Put simply, we are sure that you will be delighted with both the quality of the finished product and the professionalism and friendliness of our teams.

And even when we’ve finished our work and left you to enjoy your newly-improved home, our market-leading 10-year guarantee on all our products and work will give you the reassurance you deserve.

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High quality customer service

Our customer service team are here to care for your needs and desires.

We provide and deliver professional, helpful, high quality service and assistance before, during, and after your purchase of any product to ensure are you are 100% satisfied with the outcome.

Quality craftmanship

With 30+ years of experience creating quality custom-made home improvements, we are confident you won’t find better quality products in the market.

We understand that design and colour, as well as the practical usability of our windows and doors, conservatories, roofline and porches, are of high importance to our customers.

We employ a highly skilled team of fabricators, quality installers, surveyors, office staff and a professional management team across our showrooms and HQ to ensure that quality of service is received from start to finish.


Every individual person holds varied talents, skills, strengths, and habits.

At First Home Improvements we collaborate, offer training and have great management teams who understand our staff and utilise their skills to work together to ensure every installation is project managed from start to finish effectively and efficiency.

After care

Our after-care service is on hand to deals with any snags that happen post-installation and will help correct these quickly and efficiently.