Ricardo – Service Support Supervisor

I joined the team at First Home Improvements just over 4 years ago as I hadn’t really settled into a role I enjoyed at that stage. I immediately found a connection with the team here and found great support from my manager in the Customer Contact Centre which was quite small at the time. Since then, we’ve grown a lot. Hard work is recognised by the company as I’ve been developed and promoted several times whilst at First and likewise my peers have also been through the same journey as me, I’ve just been promoted and I’m now the Service Support Supervisor, so I now have a team of my own to grow and develop! I’m also receiving our own internal management training and an external “Leadership & Management L3 Certificate” through the ILM. I enjoy my life at work and the company values align with my own, work is challenging, fun and you work with good people which is very important to me.

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